Vodavi Triad XTS Guide de l'utilisateur

USER GUIDE

October 2001 viiDigital Key Telephone ButtonsNumber Feature Description1 Display (Executive Models only)Displays information about telephone status,

Speakerphone 89The bottom line of the LCD shows the features that are enabled for your software, e.g., BASIC or ACD.Speakerphone1. Press ON/OFF to ON.

90 Speed Dial3. Dial the speed bin location.4. Dial the desired telephone number and include these special codes:TRANS -- Initiates a Pulse-To-Tone s

Station/Port Fixed Number 91To store speed dial numbers:1. Lift handset.2. Dial [661] on the dial pad.3. Dial desired station speed number (9000-9019)

92 Station RelocateSINGLE LINE TELEPHONENot applicableStation RelocateThe Station Relocation Feature lets a user dial a code followed by the old sta

Text Messaging (Silent Response) 93Text Messaging (Silent Response)The Text Messaging feature allows a station user to use text messages to respond to

94 Universal Day/Night AnswerSINGLE LINE TELEPHONENot applicableUniversal Day/Night AnswerIncoming CO lines can be programmed for Universal Day Answ

Voice Mail 954. Dial the 3-digit Voice Mail group pilot number where calls are to be forwarded (440-447 = voice mail groups 1-8). Confirmation tone so

96 Voice MailVoice Mail Group ButtonTo program a VM GROUP flexible button:1. Press SPEED twice.2. Press desired flexible button to be programmed.3. Di

Volume Control 972. Once the system connects to the station, the user’s mailbox, the flexible button LED lights solid green and the LCD displays:To pa

98 Volume ControlThe volume control on the Electronic Key Telephone consists of two wheels located on the right side of the telephone. Turning the whe

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Volume Control 99Using the handset on a CO call ...Receiving a page announcement ...Receiving an incoming tone ringing Intercom or CO call ...SINGLE

100 Volume ControlThe B/Z ringer switch is located on the bottom of the telephone near the line jacks. This switch should be set to the Z mode for bus

Worksheets 101WorksheetsFlexible Button Programming WorksheetSpeed Dial Bin Programming Worksheet1 2 3 45 6 7 89 10 11 1213 14 15 1617 18 19 2021 22 2

102 Default Numbering PlanDefault Numbering PlanFunction Code911 Attnd Alert View/Del (reqsbtn) 608/608+FLASH●Account Code (reqs btn) 627●●●●ACD Call

Default Numbering Plan 103Function CodeAttnd Clear Alarm (T-1) 606●Attnd CO Line Ext (Off-Net) Fwd 603+[NNN]+[YYYY]●Attnd Custom Message 694+[XX]+mess

104 Default Numbering PlanFunction CodeCaller ID Display (Unans Calls) 635●●●Caller ID Name/Number (reqs btn) 653●●●Calling Forward Override 5#+[XXX]+

Default Numbering Plan 105Function CodeKeyset Mode 648+[#,6]●●●Last Number Redial [SPEED]+[#]●●●LCR (E911 active on CO Line) 800 (Admin 773**)●●●●LCR

106 Default Numbering PlanFunction CodeSLT Directed Call Pickup #1●SLT Message Wait Answer 663●SLT Speed Dial 668+[YYYY]●SLT Speed Programming 661+[YY

Default Numbering Plan 107 LEGEND --B = Button w/ feature code: 622=Call Back, 620=Camp On, 625=Executive Override, 623=Message Wait, 628=OHVOBB = But

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Account Codes 1ABOUT THIS USER GUIDE …FLEXIBLE BUTTONS -- Most of the features described in this user guide may be set up on a flexible button for one

STARPLUSTM Triad XTS Digital Systems Quick Reference CardFIXED FEATURE BUTTONS• CAMP-ON Button -- Enables you to alert a busyparty that an outside lin

Quick Reference Card STARPLUSTM Triad XTS Digital SystemsPLACING AN OUTSIDE LINE ON HOLD• If your system is programmed for ExclusiveHold Preference, p

EliteTM Large Screen Telephone Quick Reference CardLarge Screen Display FeaturesThe Elite digital 30-button model provides a7-line by 16-character dis

Quick Reference Card EliteTM Large Screen TelephoneAfter selecting FEATURES on the main menu, thefollowing options will display:Call ForwardPage -- In

©2001 Vodavi Technology, Inc.VODAVI is a registered trademark of Vodavi Technology, Inc.www.vodavi.comP/N: 3052-00

2 Account CodesVerified Account CodesPrior to placing an outside line call:1. Press the preprogrammed ACCOUNT CODE button (627).2. Dial account code u

Account Codes 3Account Codes - Traveling COS (Verified)To use Verified Account Codes:1. Press preprogrammed ACCOUNT CODE button (627) before accessing

4ACD / UCDACD / UCDThe Automatic Call Distribution (ACD) feature is available with optional software. When purchased, Uniform Call Distribution (UCD)

ACD / UCD 5ACD HelpWhile on a call in progress, the Agent presses their preprogrammed HELP flexible button and the following occurs: Confirmation ton

6ACD / UCDACD Member StatusAny station (Supervisor or Agent) logged onto the ACD group views the group members display as follows:1. Dial the ACD Grou

ACD / UCD 7ACD Overflow Available/UnavailableTo place a station in Available Mode:Dial [578] on the dial pad,-or-Press the preprogrammed AVAILABLE/UNA

8ACD / UCDTo log into an ACD Secondary Group:Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD group number (5XX),-or-Press a preprog

STARPLUS TriadTMXTSDigital Telephone SystemsStation User GuideOctober 2001 - Issue 1 P/N: 3052-00

ACD / UCD 9The ACD Supervisor Display shows the following information:5XX = ACD Group (550-565)CIQ: XX = Calls in queueAGENT(S): XX = Agents logged in

10 ACD / UCDTo log out, dial LOGOUT CODE [575] on the dial pad, followed by the desired ACD group number (5XX),-or-Press a preprogrammed LOGIN/LOGOUT

ACD / UCD 112. Dial the ACD group number (5XX). ON/OFF button LED lights steady.The ACD/UCD Calls In Queue Status Display shows the following informa

12 ACD / UCDUCD Calls In Queue DisplayFrom an idle display key telephone:1. Dial [567] on the dial pad, followed by the UCD group number (55X),-or-Pre

ACD / UCD 13To make a station unavailable:Dial [566] on the dial pad,-or-Press the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked fro

14 Answering Machine EmulationAnswering Machine EmulationWhen a call is sent to your voice mailbox, you can press a preprogrammed flexible button to l

Attendant Features 15Speaker ModeThe VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid red. When the station

16 Attendant FeaturesWhen a 911 call is being made from a user station, the 911 ALERT flexible button rapidly flashes on the Attendant station, and an

Attendant Features 17Attendant CO Line External (Off-Net) ForwardTo activate off-net forwarding:1. Dial [603] on the dial pad,-or-Press preprogrammed

18 Attendant Features2. Enter a valid message bin number [21–30]. The following message displays after the bin number has been selected.3. Enter the c

ICopyright © 2001 VODAVI Technology, Inc.All Rights ReservedThis material is copyrighted by VODAVI Technology, Inc. Any unauthorizedreproductions, use

Attendant Features 19Attendant Day/Night/SpecialThe system’s Automatic Night Mode Feature can be overridden by the Attendant station. Any Attendant st

20 Attendant FeaturesThe first entry (000) in the Directory List is shown on the display.AAA = Directory List entry number (000-199)XXXX = Either:,A 3

Attendant Features 215. Enter the name (up to 24 characters may be entered) by using the keys. The display updates as the name is entered.Figure 1: Di

22 Attendant FeaturesIf just changing a name associated with an existing Table entry, skip to step 4.2. Press TRANS.3. Dial three-digit Local Number/N

Attendant Features 236. Press SPEED when finished. Confirmation tone sounds and the display updates.7. Press HOLD, then use [6] or [#] to scroll to ne

24 Attendant FeaturesAttendant Setting Time and DateSystem Time/Date must be set by the first programmed Attendant via admin programming or using feat

Attendant Features 25Insert a No-Display Character -- Press TRANS as the first entry in the speed bin. This causes the numbers stored in the bin not

26 Background Music (Optional)Attendant Voice Mail Alarm ClearThe Attendant display shows an alarm condition when the system detects that the digital

Call Back 27Call BackA station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the cal

28 Call CoverageCall CoverageThe Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call co

October 2001 iContentsAccount Codes ... 1Using Account Codes...

Call Coverage 292. The Coverage station user then presses their flashing COVERAGE flexible button,-or-Presses the ON/OFF button.The call is answered a

30 Call ForwardCall ForwardThe Call Forward feature allows a station the ability to have calls (internal or external) forwarded to a designated statio

Call Forward 31Call Forward - External (Off-Net)Stations are allowed to forward intercom and transferred CO line calls to an off-net location. The Cal

32 Call ForwardTo activate Follow Me Call Forwarding:1. Lift the handset or press ON/OFF button.2. Dial the Follow Me Forward code [642] on the dial p

Call Park 335. Dial the three- or four-digit destination number where calls are to be forwarded. (System Speed Bin, Station, Voice Mail, ACD/UCD, or H

34 Call ParkTo retrieve a parked call:Dial the Personal Call Park location code [438] on the dial pad,-or-Press the preprogrammed PERSONAL PARK button

Call Park 35To retrieve a Station Park Call:Dial [# 6] + user’s station number, while at the user’s telephone or from any telephone in the system.-or-

36 Call PickupTo retrieve a Parked Call:1. Lift handset or press ON/OFF button.2. Press the [#] button.3. Dial parking location (430 to 437) where the

Call Pickup 37Directed Call PickupTo create a Pickup Button:1. Press [SPEED] + [SPEED].2. Press the desired flexible button.3. Dial #0.To use Directed

38 Call TransferTo use Group Call Pickup:1. Lift handset or press ON/OFF button.2. Dial [#0] on the dial pad,-or-Press preprogrammed PICKUP button to

ii October 2001Attendant Disable Outgoing CO Line... 23Attendant Override ...

Call Transfer 39PBX/CENTREX TransferWhile connected to an outside line (PBX/Centrex):1. Press FLASH. Transfer dial tone is heard.2. Dial PBX/Centrex s

40 Call TransferTo answer the Screened Transfer:Your intercom will be signaling according to the intercom signal switch position.1. Answer the interco

Caller ID Display 41Unscreened Transfer1. Press TRANS.2. When the called extension begins to signal, hang up to transfer the call (Recall Timer starts

42 Caller ID Name/NumberCaller ID Display (Answered Calls)An Unanswered Call Management Table with 100 entry capacity is maintained in the system. The

Calling Forward Override 43The top line of the LCD displays the number of the caller and the bottom line of the LCD displays the name.Calling Forward

44 Calling Station Tone Mode OverrideCalling Station Tone Mode OverrideEnables a calling station to override a called station’s H or P intercom settin

Camp On 45To answer a call that is waiting:When you hear one burst of muted ringing, press your flashing CAMP ON button.Any outside line you are conne

46 CO Line - AccessCO Line - AccessTo access an outside line:1. Press idle CO line button, POOL button,-or-Dial CO line group access code or LCR code:

Conference 47To answer a queue:If you hear ringing and an outside line of the line group or a LOOP button you queued onto is rapidly flashing:1. Lift

48 ConferenceConference Procedures8-button digital/electronic telephones can assign a Conference button by using feature code 624.To establish a Confe

October 2001 iiiCalling Station Tone Mode Override... 44Camp On...

Conference 491. Lift handset to re-enter a monitored conference.2. To re-enter a conference placed on hold, repeat steps for establishing a conference

50 Dial-By-NameTo set up a Conference with Personal Park:1. While connected to an outside line, depress the hookswitch momentarily. The intercom dial

Dial-By-Name 512. Dial person’s last name on the keypad as shown:EXAMPLE -- To search for the name BROWN, press [2][7][6][9][6]. When the system find

52 Directory DialDirectory DialDisplay telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You

Directory Dial 53Names beginning with the letter chosen display on the LCD display.3. Dial [6] to scroll up (next entry) through the list,-or-Dial [#]

54 Do Not DisturbTo transfer a call using Directory Dialing while on a call:1. Press the TRANS button.2. Dial the Directory Dial Code [680] on the dia

Executive Override 55To cancel One-time Do Not Disturb:Replace handset. The DND button LED extinguishes and DND cancels.SINGLE LINE TELEPHONETo acti

56 FlashFlashWhen connected to an outside line:Press FLASH to disconnect the outside line and reseize an outside line dial tone.» » » 8-button telepho

Group Listening 575. Press ON/OFF.To erase a flexible button:1. Press SPEED twice.2. Press the flexible button to be erased.3. Press FLASH. Confirmati

58 Headset ModeHeadset ModeThe user connects the modular headset to the handset jack on the telephone leaving the handset in place. The ON/OFF button

iv October 2001Night Service... 71Off-Hook Voice Over (OHVO) ...

Intercom 59IntercomUsing an Intercom Button To program a Flexible Button as an Intercom Button:1. Press the SPEED button twice.2. Press the desired fl

60 IntercomAnswering an Intercom CallWhen your intercom button signal switch is in the:H Mode (No LED) Handsfree Mode -- You hear three bursts of ton

Intercom 61To use Intercom Transfer with DSS Buttons:1. Receive or make an intercom call using a DSS button.2. Press the TRANS button. Intercom dial t

62 Keyset ModeIn the P mode (LED flashes at 30 ipm), you hear three bursts of tone and one-way announcement. The calling party cannot hear conversatio

Keyset Mode 63When telephone is set to AT command mode, these AT commands are supported.At an idle station:1. Dial the Keyset Mode code [648] on the d

64 Last Number RedialELECTRONIC TELEPHONENot applicableSINGLE LINE TELEPHONENot applicableLast Number RedialThe Last Number Redial (LNR) feature p

LCR Operation 65LCR OperationTo place an outside call when LCR is enabled in the system:1. Dial [9] on the dial pad,-or-Press preprogrammed LCR button

66 Loop KeyLoop KeyA station not having a direct appearance for a CO line receives incoming CO calls and transferred CO calls under the LOOP button. O

Message Wait 67Message WaitStations that are busy, unattended, or in DND can be left a message indication by other stations in the system. Up to five

68 ModemSINGLE LINE TELEPHONETo leave a message waiting indication:1. Lift the handset.2. Dial the desired intercom station. Receive no answer or DN

October 2001 vText Messaging (Silent Response)... 93Universal Day/Night Answer ...

Mute 69Telephone System Modem AccessFeature code 499 is used for access to the telephone system modem. This modem allows remote telephone system progr

70 Name In DisplayName In DisplayEvery extension (Key or SLT) has the capability to program your name so that people using display telephones will see

Night Service 71SINGLE LINE TELEPHONETo create your name:1. Dial [690] on the dial pad.2. Enter the name (up to 7 characters may be entered) by usin

72 Off-Hook Voice Over (OHVO)Off-Hook Voice Over (OHVO)While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcem

Off-Hook Voice Over (OHVO) 73The calling OHVO station is not connected or able to hear the called station’s conversation (the connection only allows

74 Outside CallsSINGLE LINE TELEPHONENot applicableOutside CallsPlacing an Outside Line on HoldIf your system is programmed for Exclusive Hold Pref

Paging 75Placing an Outside CallTo access an outside line for dialing out:1. Press idle CO line button, POOL button,-or-Dial access code (9, 801-823,

76 Personalized Messages4. Stations receiving a page Announcement can press the Volume Bar to change Paging Volume. The display shows:5. Replace hands

Personalized Messages 77To select a pre-assigned message:1. Dial [633] on the dial pad,-or-Press a preprogrammed PERSONAL MESSAGES button.2. Dial the

78 Personalized Messages2. Dial a valid message number (21-30) for the desired custom message. The first Attendant should provide a list of messages t

vi October 2001Digital Telephone FeaturesVOLUMESPEEDHTPCAMP ON CONFMSG FORWARDFLASHTRANSHOLDSTA 153JUL 21 9912:31 pm12345678910111213141516ON/OFFMUTE

Personalized Messages 79To activate a message with a custom return time or date:1. Dial the Message Access code [633] on the dial pad.2. Then dial the

80 Personalized MessagesTo cancel the message:1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button.2. Replace h

Personalized Messages 814. When the desired message is shown on the LCD display, pressing the HOLD button activates that message on your station. Conf

82 PBX/Centrex Codes on a Flex ButtonTo use the flexible button, press that flexible button, then either:Dial the 2-digit message number (00-10 or 18-

Release Button 83Release ButtonThe Release Button feature lets the station user disconnect calls while off-hook (on handset, not speakerphone), speedi

84 RedialRepeat Redial A keyset station user places a CO call and receives a Busy or No Answer:1. Press the preprogrammed RPT REDIAL flexible button [

Ring Down / Hot Line / Off-Hook Preference 85SINGLE LINE TELEPHONENot applicableRing Down / Hot Line / Off-Hook PreferenceIf your phone has been pro

86 Ring Tone2. Dial the desired button number. Refer to the following chart.To disable Off-Hook Preference:1. Dial [691] on the dial pad.2. Dial [00]

Ring Tone 872. Enter a valid tone number. The telephone speaker sounds a steady tone that correlates to the 2-digit entry. The 2-digit tone number dis

88 Serial NumberSerial NumberWhen feature code [609] is dialed on a display telephone, the serial number of the MPB displays. The serial number is use